The Philadelphia Orchestra

September 2008

Website Privacy Policy

This website is maintained by the marketing department of The Philadelphia Orchestra for the primary purpose of providing information about the Orchestra's performance schedule and to allow visitors to purchase subscriptions, single tickets, merchandise, and other events via secure transactions through the Internet.

Automatically Gathered Information
The web servers hosting our site collect some information about visitors to our site automatically. This information is used to help us better understand our visitors by compiling server statistics regarding how visitors are using our site.

The type of information gathered in this manner may include:
• The length of time spent browsing the site
• The domain name and/or ISP address used to visit the site (MSN, AOL, etc.)
• The type of browser(s) being used to access the site (IE, Netscape, etc.)
• The type of operating system(s) used (Windows 98, NT, MAC OS, etc.)

Please note: Email addresses are not automatically gathered

Information You Provide
1. Email Address

Visitors to our site may choose to join our email club in order to receive news, special announcements, discount ticket offers, and other information from The Philadelphia Orchestra via email. Every email sent by The Philadelphia Orchestra allows the recipient be removed from our list.

An email address is also requested as part of the online order form for ticket and merchandise purchases. From time to time, these will be added to our email database. At that time, you will receive a confirmation email regarding your order. To unsubscribe to our email list please contact patronservices@ticketphiladelphia.org, or follow the instructions at the bottom of the email you receive from the Orchestra.

The Philadelphia Orchestra does not share its email addresses with any outside organizations unless it is regarding a Philadelphia Orchestra event.

2. Financial Information

When ordering tickets or merchandise online from The Philadelphia Orchestra's website, we will require you to fill out a secure online order form which may request information such as name, billing address, shipping address, day and evening phone numbers, email address, credit card number, and expiration date. This information is used to process your transaction, and to contact you if there is a problem processing your order.

All demographic information (name, mailing address, email address, etc.) relating to ticket purchases is entered and stored in the box office ticketing system. For reasons of security, credit card information is not stored on our Web server. We will retain order information for our records, but this information is never shared with third parties.

The Philadelphia Orchestra will send a confirmation email that allows visitors to keep track of their online orders.

3. Contact Us/Updating personal information

To help The Philadelphia Orchestra maintain the accuracy of your personal information we ask that you notify us when you change your address, phone number, email address or other personal information. Visitors can contact patronservices@ticketphiladelphia.org to update their personal information or contact Patron Services at:

The Philadelphia Orchestra
Patron Services
1420 Locust St., Suite 320
Philadelphia, PA 19102

Please provide your old and new contact information so we can make the appropriate corrections.

Terms of Use
The information provided on this site is for general use by its audience, and all programs and artists are subject to change without notice. Information contained on this site is presented "as is" and may contain inaccuracies.

Copyright
This site is owned, operated, and maintained by The Philadelphia Orchestra. Unless otherwise specified, all information and content of this site, including text, logos, graphics and site design, are the sole property of The Philadelphia Orchestra.